... Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Total quality management (TQM) Image Job satisfaction Quality management practices Quality of health care Employee satisfaction Organizational image NABH Health-care quality Total quality management (TQM...

...-use rights only Quality management practices Quality of health care Lean principles and practices Lean Leadership Health care First-line managers Improvement work Health-care systems face the challenge of improving the quality of patient care to increase the numbers of patients...

... and improvement processes. The Riga Technical University quality system called “RTU Excellence Approach” development analysis is given as a case study. Sustainability Quality Quality management practices Strategic management EFQM model Excellence model Various sustainability-related activities...

... re-use rights only Public hospital Quality management practices Hospital performance The health-care industry presents a very dynamic, unexpected, ambiguous and uncertain environment (Manjunath et al., 2007). During the past few years, hospitals experienced the challenges...