... commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Over one million organisations have a quality management system (QMS) certified to the ISO...

... models Quality management system Strategic leadership Quality management is well known as an approach to organizational development focusing on continuous improvement of products and services to meet and exceed customer needs. No matter the specific approach, (i.e. Lean (Liker, 2004) or total...

... of implementing ISO 9001 in a healthcare organization is segregated into six steps as shown in Figure 1 . © Emerald Group Publishing Limited 2014 ISO 9001 Quality management system Healthcare service sector State-of-the-art ISO 9001, which contains requirements that must be fulfilled...

.../approach The objective of the study was to establish what approaches to quality management are utilised by hotels in the region. The data were collated from information gathered via a survey conducted by e‐mail. Findings A large percentage of surveyed hotels implement a quality management system...