... to use the QMS will affect the respect, strategic importance and cost that management associates with quality management. ISO 9001 Auditing Quality management system Quality Management Quality audit Born with the ideas of Deming, Shewart, Juran and Ishikawa nearly four decades ago...

..., and sustainability were other common principles or values the business excellence models. Management index Quality management Business excellence models Quality management system Strategic leadership A qualitative multi-site case study (Creswell, 2003 ; Yin, 1984) was conducted based...

... to be the first to discuss the state-of-the-art of ISO 9001 researches in healthcare service sector. ISO 9001 is a standard for developing quality management system. A review of Nair (2006) on quality management researches, not only ISO 9001, shows that the effectiveness of a quality management system...

.../approach The objective of the study was to establish what approaches to quality management are utilised by hotels in the region. The data were collated from information gathered via a survey conducted by e‐mail. Findings A large percentage of surveyed hotels implement a quality management system...