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Journal Articles
International Journal of Quality and Service Sciences (2013) 5 (1): 19–31.
Published: 22 March 2013
... and a structuration theory approach emphasizing an actor perspective on service innovation. Since the value of innovation unfolds in practice, this paper will use customer to denote the key actor in co‐creating value in context. Findings The paper shows how a resource constellation in a service system...

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