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Keywords: Self-service technology
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Journal Articles
International Journal of Quality and Service Sciences (2023) 15 (3-4): 273–290.
Published: 09 October 2023
... 2023 26 08 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Banking kiosks Customer satisfaction Customer perceived value Service quality Self-service technology Technology readiness In today’s fast-paced world...
Journal Articles
International Journal of Quality and Service Sciences (2018) 10 (2): 196–210.
Published: 18 June 2018
... roles. The archetypical customer roles contribute theoretically to detailing how resource integration and value co-creation can be shaped by enacted roles, an influence that has not been explicitly proposed in empirical service research. Self-service technology S-D logic Service system...
Journal Articles
International Journal of Quality and Service Sciences (2015) 7 (4): 373–391.
Published: 16 November 2015
...Sakun Boon-itt Purpose – The purpose of this paper is to address, by integrating the self-service technology (SST) adoption and technology acceptance models, the service quality of self-service technologies (SQ-SSTs) by empirically testing a comprehensive model that capture the antecedents...
