Keywords: Service productivity
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Journal Articles
International Journal of Quality and Service Sciences (2015) 7 (2-3): 296–311.
Published: 15 June 2015
...Professor Su Mi Dahlgaard-Park, Prof Jens J. Dahlgaard; Christian Grönroos; Katri Ojasalo Purpose – The purpose of this paper is to analyse the mutual learning implications for service productivity of the characteristics of service and service production. Design/methodology/approach...

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