... interdisciplinary linkages between service quality and patient experience. This research provides a service science-based exploration of PREMs as instruments for value co-creation and sustainable innovation in service quality in health-care systems. In addition to the bibliometric analysis, this study uses...

... implication for the historical evolution of quality from “quality control,” “total quality management” and “service quality,” combining with the development of “service sciences.” Originality/value This paper highlights the concept of quality since its meaning has changed and evolved over time from...

... in OCs. This study addressed this gap by explaining how older adults co-create and co-destruct value in online spaces. Information systems Service science Social media Online communities Value co-creation Elderly care Older adults Value co-destruction The world’s population is ageing...

... the externalities of the other, the concept of service recycling has not yet been structurally defined, and the authors believe that interesting perspectives of research may follow from its formalization. Service recycling Service design Service systems Service ecosystems Service science The latest...