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Keywords: Shipping
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Journal Articles
International Journal of Quality and Service Sciences (2019) 11 (2): 217–234.
Published: 13 February 2019
... Shipping Competitive intensity In the past years, the shipping industry has undergone fundamental changes that resulted in the intensification of competition among shipping organizations. In this competitive market environment, the provision of high service quality (SQ) has emerged as a viable...
Journal Articles
International Journal of Quality and Service Sciences (2015) 7 (2-3): 170–183.
Published: 15 June 2015
...Professor Su Mi Dahlgaard-Park, Prof Jens J. Dahlgaard; Kum Fai Yuen; Vinh Van Thai Purpose – This paper aims to identify the dimensions of service quality (SQ) in liner shipping and examine their effects on customer satisfaction. Design/methodology/approach – The indicators of SQ in liner...
Journal Articles
International Journal of Quality and Service Sciences (2014) 6 (2-3): 98–111.
Published: 10 June 2014
... – Drawing evidence from 400 shipping firms, this study examines the role of these two concepts (MO and SQ) on shipping companies’ business performance and attempts to classify cases according to their score on those constructs. Findings – Analysis revealed that despite what was thought by most...
