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Keywords: Systems theory
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Journal Articles
Transitioning from service management to service‐dominant logic: Observations and recommendations
Available to Purchase
International Journal of Quality and Service Sciences (2010) 2 (1): 8–22.
Published: 23 March 2010
... with that of extant theory; conduct of empirical studies through hypotheses‐testing and real world, in‐depth research and the application of complexity theory, network, and systems theory; co‐creation by and between researchers; focus on validity and relevance by using the full range of S‐D logic compatible methods...
Journal Articles
Linking the viable system and many‐to‐many network approaches to service‐dominant logic and service science
Available to Purchase
International Journal of Quality and Service Sciences (2010) 2 (1): 23–42.
Published: 23 March 2010
... marketing proposed by Gummesson and the viable system approach (VSA), proposed by Italian researchers and highly diffused in Italy during the 2000s. Design/methodology/approach This paper is a conceptual analysis based on recent developments in service science, S‐D logic and network/systems theory...
Journal Articles
Business model design: conceptualizing networked value co‐creation
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International Journal of Quality and Service Sciences (2010) 2 (1): 43–59.
Published: 23 March 2010
... Business excellence model Value analysis Systems theory Networking Configuration management The transition from a goods‐dominated, “inside‐out,” value chain paradigm towards a knowledge‐intensive, collaborative, resource integrating, value network paradigm has led to a situation where firm...
