...Chi-Kuang Chen; Lidia Reyes; Jens Dahlgaard; Su Mi Dahlgaard-Park Purpose This paper aims to review total quality management (TQM) literature in the past three decades to identify the quality related key terms, to analyse their linkage among the identified key terms and their developmental trends...

... and knowledge of future early career operations leaders (OL) and common strategic total quality management (TQM) frameworks such as Malcolm Baldrige National Quality Awards and competing value framework. A survey questionnaire was developed for different groups of participants as current higher education...

...Alison Beard-Gunter; David Geraint Ellis; Pauline Anne Found 23 09 2018 09 12 2018 11 12 2018 Voluntary participation, feedback loops, rules and goals are key elements of total quality management (TQM). The purpose of this paper is to determine if these four elements which...

... aimed at analysing the mechanisms underlying joint production of value in service delivery. Value co-creation Total Quality Management Service ecosystems Service-Dominant logic Over the past decades, service research has been characterized by a shift from a product-oriented perspective...

... India 26 04 2016 30 09 2016 09 11 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only The purpose of this study is to determine the main total quality management (TQM) factors adopted and the respective results achieved...

...Rhys Rowland‐Jones Purpose The purpose of this paper is to offer a rationale for the epistemological and ontological development of total quality management (TQM) utilising action modalities. The ability to harness and transfer knowledge is a key attribute of research‐led universities...

... the different respondent groups was performed, but no significant differences were found. Quality improvement Quality standards Sweden Total quality management The last three decades have witnessed waves of different quality management approaches, including total quality management (TQM), Six...