Matching staff levels to customer flow: Away of reducing staff costs Available to Purchase

Simply reducing numbers is not the most effective way of cutting staff costs; the secret is to match staff levels with anticipated customer flow. It not only saves money, but it gives better service to customers. Bob Forrester describes how the application of this system in a department store on Merseyside achieved staff costs as a percentage of sales 2.63% below the group figure, whilst the sales increase was the second best in the group.