Issues

Special Issue: Electronic commerce in the retail sector from exploratory channel to strategic necessity. Guest Editors: Neil F. Doherty, Fiona EllisChadwick

Guest editorial

Electronic commerce in the retail sector: from exploratory channel to strategic necessity

Neil F. Doherty; Fiona Ellis-Chadwick
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Cross‐industry analysis of consumer assessments of internet retailers' service performances

Siohong Tih; Sean Ennis
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New perspectives in internet retailing: a review and strategic critique of the field

Neil F. Doherty; Fiona E. Ellis‐Chadwick
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Comparing e‐service performance across industry sectors: Drivers of overall satisfaction in online retailing

Lauren M. Trabold; Gregory R. Heim; Joy M. Field
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The UK grocery business: towards a sustainable model for virtual markets

Ray Hackney; Kevin Grant; Grete Birtwistle
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Applying the technology acceptance model to the online retailing of financial services

Sally McKechnie; Heidi Winklhofer; Christine Ennew
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E‐shopping lovers and fearful conservatives: a market segmentation analysis

Chad R. Allred; Scott M. Smith; William R. Swinyard
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Developing a framework for measuring physical distribution service quality of multi‐channel and “pure player” internet retailers

Yuan Xing; David B. Grant
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The provision of delivery information online: a missed opportunity

Kelly Page‐Thomas; Gloria Moss; David Chelly; Song Yabin
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E‐commerce adoption in the retail sector: empirical insights

Ralitza Nikolaeva
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Why consumers hesitate to shop online: An experimental choice analysis of grocery shopping and the role of delivery fees

Yan Huang; Harmen Oppewal
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