... a characterisation of those customers and analyses their usage preferences and behaviour intentions, presenting new insights concerning gender and generation preferences. Design/methodology/approach Quantitative research with customers of electronic stores was conducted based on a questionnaire applied...

... for restaurants related to the (1) creation/management of their own OFDS platforms; (2) selection of the right third-party platforms. The paper is one of the first studies examining the predictors impacting on customers' OFDS continuance intention in the COVID-19 context by also focusing on gender...

...Callum S. Boyd; Elaine L. Ritch; Christopher A. Dodd; Julie McColl Mainstream representation of sexuo-gendered identities may encourage acceptance of gender and sexuality fluidity (Grau and Zotos, 2016). This appears to be contained, however, within normative boundaries that continue to restrict...

...Shweta Pandey; Deepak Chawla Purpose The purpose of this paper is to explore the dimensions of online customer experience (OCE) and their impact on satisfaction and loyalty in the clothing e-retail context. Furthermore, it explores the influence of gender on the OCE-satisfaction-loyalty chain...

...Anne-Françoise Audrain-Pontevia; Marc Vanhuele Purpose The purpose of this paper is to examine gender differences in store loyalty and how those differences evolve with age. Design/methodology/approach Data for the study were collected in a survey of 32,054 shoppers in more than 50 grocery...

... and the perceived usefulness (PU) of an information system, whereas the role of consumer characteristics on the OGB website-quality-PU relationship remains unclear. The purpose of this paper is to investigate whether consumer characteristics (i.e. gender and utilitarian orientation) moderate the OGB website-quality...

...Imran Khan; Zillur Rahman Purpose – The purpose of this paper is to examine the influence of e-tail brand experience on e-brand trust and e-brand loyalty. The study also tests whether gender moderates this influence. Design/methodology/approach – In all, 429 responses were collected using...

... – The results clearly suggest that consumer confusion evokes various negative outcomes that are of relevance for food retailing. The intensity of the influence of consumer confusion on several of those negative outcomes could be decreased by broader-scope trust. Further, an interaction effect linked to gender...

...Márcia Maurer Herter; Cristiane Pizzutti dos Santos; Diego Costa Pinto Purpose – Research suggests that women demonstrate higher levels of shopping satisfaction, recommendation, return intentions, and hedonic shopping than men. However, is it possible to reduce the effects of gender on shopping...

... evaluations depending on the consumer's gender orientation. Design/methodology/approach A pre‐test identifies hedonic and utilitarian store atmospheres. A main study uses an experimental design to compare the impact of these atmospheres on overall store quality, price perceptions and willingness to pay...

...Te‐Lin Chung; Brian Rutherford; Jungkun Park Purpose This study aims to examine the multi‐faceted job satisfaction of retail employees. In addition, it seeks to investigate the moderating effect of gender on the relations between proposed antecedents and multifaceted job satisfaction. The seven...

... the factors that have facilitated retail managers' careers to date; uncover the factors that have been problematic for retail managers in their careers to date; explore issues relating to the gender balance of senior management positions; identify managers' future career aspirations; and make...

...Carley Foster This paper reports findings from a small scale study exploring the role gender plays in the interactions between customers and front‐line staff in DIY retailing. Drawing on materials gathered through observations, informal discussions with staff and focus groups, this study suggests...

... shopping responsibility among the sampled households. Although men are playing a significant role in shopping activities, particularly shopping for household groceries, shopping remains a gendered activity but it is not a pleasureless activity. We conclude that the supermarket is likely to be the retail...

...Ruby Roy Dholakia; Birgit Pedersen; Neset Hikmet Social and demographic changes are putting pressures on traditional gender roles in the house‐hold. Reports on the role of married males based on a large‐scale survey of upscale households. The data suggest that males in married households...

... service,working conditions, environmental issues. Concludes that the basic retailing issues of 50 years ago differ very little from those of today,emphasizing, as they did, customer service, a formally undefined marketing mix, the fears of small shopkeepers, gender confrontation in the workforce and head...