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Keywords: Omnichannel retail
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Journal Articles
International Journal of Retail & Distribution Management 1–15.
Published: 06 July 2026
...Max Yue-Feng Wang; Yi-Fan Wang Purpose This study investigates how omnichannel retail integration, specifically the alignment of online, physical store, and mobile channels, shapes customer experience, satisfaction, and loyalty. It further examines the mediating role of mobile integration quality...
Journal Articles
International Journal of Retail & Distribution Management (2026) 54 (1): 18–44.
Published: 17 November 2025
... 10 2024 29 11 2024 25 04 2025 07 05 2025 15 05 2025 19 06 2025 28 07 2025 28 08 2025 16 09 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Omnichannel retail South Africa Dynamic capability...
Journal Articles
International Journal of Retail & Distribution Management (2025) 53 (9): 821–837.
Published: 29 July 2025
...Zonghuo Li; Limeng Chai; Di Wang; Hyun Seung Jin Purpose This study examines the optimal channel configuration for an omnichannel retail. In this retail model, a manufacturer sets up a Buy-Online-Pickup-in-Store (BOPS) service with a physical retailer. The present study investigates how coupon...
Includes: Supplementary data
Journal Articles
Marcelo Lisboa Pereira, Martin de La Martinière Petroll, João Coelho Soares, Celso Augusto de Matos, Martin Hernani-Merino
International Journal of Retail & Distribution Management (2023) 51 (1): 39–58.
Published: 11 August 2022
...Marcelo Lisboa Pereira; Martin de La Martinière Petroll; João Coelho Soares; Celso Augusto de Matos; Martin Hernani-Merino Purpose This study investigates impulse buying as a consumer behaviour outcome in omnichannel retail through the stimulus-organism-response (S-O-R...
Journal Articles
International Journal of Retail & Distribution Management (2019) 47 (1): 39–54.
Published: 06 December 2018
... and lockers) (Edwards, McKinnon and Cullinane, 2010 ; Edwards, McKinnon, Cherrett, McLeod and Song, 2010). Within the recently conceptualised omnichannel retail model, also retailers’ stores serve as pick-up location (Gao and Su, 2016). Omnichannel retail implies that online channels, such as web-shops...
