...Bethan Alexander; Anthony Kent; Courtney Chrimes Purpose This study explores how young consumers use in-store technologies (ISTs) in fashion retail and their role in shaping the customer experience journey (CXJ), with particular attention to the underexplored integration of ISTs with personal...

...Antonio Emilio Navarro-Valero; M. Belén Prados-Peña; Valentín Molina-Moreno; Francisco Jesús Gálvez-Sánchez Purpose The popularity of the second-hand fashion retail market is booming, and economic projections indicate significant growth for the coming years. However, academic literature has...

...Anthony Chung Chai Man Purpose This research aims to investigate the interaction between the causes of (dis)satisfaction and the presence of a complaint or compliment on customer word-of-mouth intentions. Design/methodology/approach A quantitative field study was conducted in the retail sector...

... channels. Regarding collaborative recommendation, a recommendation mechanism involves two or more parties, such as logistics, retail firms and e-commerce operators, working together to obtain necessary consumer information and knowledge, such as profiles and preferences, as the basis for personalized...

...Sanjay Bhasin Purpose The purpose of this investigation was to determine the leadership necessary for the retail sector which is having to embrace complexity induced through accelerating changes in consumer behaviour and expanding information accessibility. Design/methodology/approach Semi...

...Antonio Marín-García; Irene Gil-Saura; Maria-Eugenia Ruiz-Molina; Mihaela Moise Purpose The objective of this work is to respond to the calls for research that, in retail and from the company’s perspective, support the importance of retaining a vision towards sustainability-oriented service...

...Hamid Riazi; Mahmood Doroodian; Behrouz Afshar-Nadjafi Purpose The purpose is to have appropriate planning for reducing costs during the procurement process and increasing profits during the sales period in a supply cycle at a retail store. To make the proposed model practical, efforts have been...

...Aman Kumar; Amit Shankar Purpose This study examines consumers’ usage intention towards retail metaverse banking. This research also investigated the mediating impact of trust and distrust. This research also examined the moderating impact of perceived security concerns. Design/methodology...

...Shiv Ratan Agrawal; Divya Mittal Purpose The present paper explores the concept of a cashier-free checkout system from customers' perspective. Thus, the study attempts to find out the overall sentiment of people towards cashier-free checkout retail stores. Design/methodology/approach The study...

...Emma Beacom; Annmarie Bergin Purpose This study identifies benefits and challenges of PL partnerships, and recommendations to improve the PL partnership process. Design/methodology/approach Qualitative data was collected via semi-structured interviews (n = 8) with Irish PL retail buyers (n = 4...

...Md. Rafiqul Islam Rana; Song-yi Youn Purpose This study explores the role of knowledge management capabilities (KMCs) in enhancing competitive advantage and organisational performance in fashion retailing. Employing the resource-based view (RBV) and knowledge-based view (KBV) perspectives...

... Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only This study aims to propose a new method to predict retail store performance using publicly available satellite imagery data and machine learning (ML) algorithms. The goal is to provide manufacturers and other...

... between these two novel topics through perspectives and associated interpretations from managers', consultants' and consumers' beliefs, experiences and thoughts. Design/methodology/approach The study adopts an explorative inductive design. Data from 41 in-depth interviews with high-level retail...

...Irene Gil-Saura; Maria-Eugenia Ruiz-Molina; Antonio Marín-García; Géraldine Michel The relationships between the variables defined in this research were examined using a structural equations model for 510 customers of grocery retail establishments. The authors find support for a direct...

...Alisara Rungnontarat Charinsarn; Mbaye Fall Diallo; Christine Lambey-Checchin Purpose Retail store loyalty is essential to the survival and success of a retailer. The intangible benefits provided by the social exchange in-store influence the way consumers consider their relationships...

...Sílvia Faria; João M.S. Carvalho; Vera Teixeira Vale Purpose This paper aims to analyse the importance of service quality and store design as critical variables to promote differentiation and make consumers feel satisfied and committed to a retail brand. Retailers usually undervalue the store...

...Paulo Duarte; Susana C. Silva; Marcelo Augusto Linardi; Beatriz Novais Purpose Self-service check-out technologies (SSTs) are becoming a trend across different retail settings, allowing companies to gain efficiency and reduce costs. Nevertheless, the success of SSTs implementation is still subject...

... equation model to test the hypotheses. Findings This study enriches the retail-related AR theory by offering a holistic and structural view of the factors that connect customers' cognitive and affective internal processes with customers' shopping task. However, having used only one type of AR-enabled...

...-use rights only The “off-price” retailing concept is defined as the presentation of limited inventories of products in a “disorganised” retail environment which provides an extra level of “challenge” to the shopping experience. Research has identified “off-price” shoppers as those who approach...

... concepts, and their role in addressing exogenous shocks, remains sparse. This study first aimed to compare digitally mature SME retailers’ organisational resilience with that of digitally less mature SME retailers and then investigate further how their digital maturity impacted their response to the COVID...