... purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Schema theory Store image Store identity Consumer perception Retailing In the context of consumer...

.... Design/methodology/approach Using time-lagged data from 331 salespeople-customers dyads, this study investigates the connection between search regret, store image, interaction quality, and store revisit intentions. Findings Customers develop negative perceptions of the store, subsequently reducing...

... price and store image, along with attitudes, impact the intention to buy PLs. Furthermore, the moderating role of neophobia was supported. Research limitations/implications This study is limited to the Egyptian retail sector, so its findings reflect the degree of development of PLs in Egypt...

... online and offline. This leads to several research questions of retailing omni-channel in this study. First, do channel brand trust (CBT) and store image (SI) affect re-patronage intentions through customer satisfaction (CS)? Second, regarding online rating (OR) and online involvement (OI), will CS...

... physical stores. This study aimed to investigate the mediating role of perceived value (PV) between consumers' channel brand image (CBI) and store image (SI) on repurchase intention (RI). It further examined how the moderated mediating role of electronic word-of-mouth (EWOM) strengthens the influence...

... can be contacted at: c.bezes@istec.fr Cross-channel Satisfaction Store image Website image Congruence of channels Over the past 20 years, multi-channel customers have been found to be more satisfied, more loyal and more profitable than others (Venkatesan et al., 2007...

...Wardah Irfan; Danish Ahmed Siddiqui; Waqar Ahmed Purpose Nowadays customers want to enjoy their shopping experience with convenience and maximum value for their money. The purpose of this paper is to examine the role of in-store logistics in crafting store image and perceived value to customers...

...Josh Burlison; Hiroko Oe Purpose The purpose of this paper is to critically review the literature that explores the relationships between store image and store patronage behaviour, thereby providing the practical analytical framework with measurements that aids marketers to build strategical...

... experience” affecting customers’ choice of hypermarkets and store image in Oman. A comparative analysis of two leading hypermarkets revealed that Lulu hypermarket acquired, overall, a better store image over Al Safeer on all the components. Purchase experience and visit experience, in Omani hypermarkets...

... (1999) . Consequently, this study focuses on customer evaluations of store atmospheric attributes in the furniture store setting. Previous similar studies have found a strong effect of a store’s atmosphere on customer evaluations of store image attributes, affecting store entry, time spent in the store...

... of perceived product quality, relative price and risk on perceived product value and, ultimately, willingness to buy these brands. In addition to this, the study seeks to investigate the potential role of store image as an antecedent within the model. Design/methodology/approach – A survey of middle...

... congruence as a mediating variable. © Emerald Group Publishing Limited 2013 Multichannel customer management Channel congruence Website image Store image Retailer image Retailers France Now a major marketing function for capturing and retaining customers (Neslin et al., 2006...