... communicates its identity to multiple publics or stakeholders. In retail, particularly in food retailing, consumers primarily associate corporate image with store image. The store serves as a physical space where corporate values are communicated through customer experiences and interactions. Through...

.... Design/methodology/approach Using time-lagged data from 331 salespeople-customers dyads, this study investigates the connection between search regret, store image, interaction quality, and store revisit intentions. Findings Customers develop negative perceptions of the store, subsequently reducing...

... price and store image, along with attitudes, impact the intention to buy PLs. Furthermore, the moderating role of neophobia was supported. Research limitations/implications This study is limited to the Egyptian retail sector, so its findings reflect the degree of development of PLs in Egypt...

... online and offline. This leads to several research questions of retailing omni-channel in this study. First, do channel brand trust (CBT) and store image (SI) affect re-patronage intentions through customer satisfaction (CS)? Second, regarding online rating (OR) and online involvement (OI), will CS...

... physical stores. This study aimed to investigate the mediating role of perceived value (PV) between consumers' channel brand image (CBI) and store image (SI) on repurchase intention (RI). It further examined how the moderated mediating role of electronic word-of-mouth (EWOM) strengthens the influence...

... only Cross-channel Satisfaction Store image Website image Congruence of channels Over the past 20 years, multi-channel customers have been found to be more satisfied, more loyal and more profitable than others (Venkatesan et al., 2007 ; Flavián et al., 2019...

...Wardah Irfan; Danish Ahmed Siddiqui; Waqar Ahmed Purpose Nowadays customers want to enjoy their shopping experience with convenience and maximum value for their money. The purpose of this paper is to examine the role of in-store logistics in crafting store image and perceived value to customers...

...Josh Burlison; Hiroko Oe Purpose The purpose of this paper is to critically review the literature that explores the relationships between store image and store patronage behaviour, thereby providing the practical analytical framework with measurements that aids marketers to build strategical...

...Rakesh Belwal; Shweta Belwal A detailed review of literature was conducted initially to identify the attributes affecting store image and choice of hypermarkets in Oman and a questionnaire was developed later using the key attributes, vetted by a panel of professionals and consumers. Data...

... ; Skandrani et al., 2011). However, few studies have assessed how perceptions vary by customer segment, instead examining only how customer behaviours vary by age and gender. Consequently, it remains to be seen how different customer segments perceive store image attributes, including whether...

... of perceived product quality, relative price and risk on perceived product value and, ultimately, willingness to buy these brands. In addition to this, the study seeks to investigate the potential role of store image as an antecedent within the model. Design/methodology/approach – A survey of middle...

... was conducted on a real B to C case and aims to answer three questions with major managerial implications for retailers: © Emerald Group Publishing Limited 2013 Multichannel customer management Channel congruence Website image Store image Retailer image Retailers France Now a major...