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Keywords: Effectiveness
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Journal Articles
CREATING EFFECTIVENESS
Available to Purchase
Journal:
Information and Learning Sciences
New Library World (1992) 93 (1)
Published: 01 January 1992
...John Smith Presents a philosophical discussion on how effectiveness must start with contact with the customer and work upwards through the organization, allowing innovation and improvement at all levels. Efficiency comes from the top as a managerial process which perceives and directs...
