... would advise librarians, or anyone else involved in web site design, to read David Lee‐King's book and discuss his ideas, both within their own team and more widely via his blog. © Emerald Group Publishing Limited 2010 --> World wide web User satisfaction Customer focus Internet...

... are made and suggestions centered on the analysis results are provided to interested fellow librarians in Taiwan. Academic libraries Surveys User satisfaction Information research Taiwan College and technical institution libraries in Taiwan have been going through a major reformation since...

... Communications Librarianship Library services Marketing strategy Public relations Services marketing University libraries User satisfaction User studies West Indies University librarians must recognize that the faculty and the student bodies are no longer necessarily captive audiences, and must...

... Furniture Information technology Law Lighting Local area networks Space planning USA User satisfaction American law school libraries have changed dramatically during the past 20 years. Change has come about primarily as a result of several occurrences over which the libraries have had little...

... be represented as having books on loan, or as answering a user satisfaction survey. Decisions made on these data are: mobile library routes, area management initiatives, service targeting and capital development programmes. © MCB UP Limited 1994 Computer software Demographics Expert systems...