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Journal Articles

Strategic design of return services using return data in digital retailing

Yan Chen, Liang Huang, Xin Li, Hari Balasubramanian

Industrial Management & Data Systems 1–28.

https://doi.org/10.1108/IMDS-06-2025-0847

Published: 11 December 2025

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Includes: Supplementary data

Journal Articles

Does interest alignment between hotels and online travel agencies intensify review manipulations?

Yan Chen, Tianwei Tang, Yongjian Li, Di Fan

Industrial Management & Data Systems (2021) 121 (6): 1435–1456.

https://doi.org/10.1108/IMDS-11-2020-0657

Published: 16 March 2021

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Journal Articles

Brand relationship, consumption values and branded app adoption

Kuo-Fang Peng, Yan Chen, Kuang-Wei Wen

Industrial Management & Data Systems (2014) 114 (8): 1131–1143.

https://doi.org/10.1108/IMDS-05-2014-0132

Published: 02 September 2014

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