This study aims to examine the effects of AI-generated advertisements on customer engagement and the subsequent customer engagement effect on emotions based on culture. Its objectives are: (1) to explore the effects of Hofstede’s cultural dimensions on AI-generated advertisements, (2) to explore the effect of AI-generated advertisements on customer engagement based on Hofstede’s cultural dimensions and (3) to explore the effect of customer engagement on emotions based on Hofstede’s cultural dimensions.
We conducted a qualitative study, involving 65 semi-structured interviews with the members of Generation Z from different countries. Examples of two international brands, together with their advertisements, were employed as a basis for the questions. Further, thematic analysis by means of NVivo 12 was used to analyse the collected data.
The findings suggest that Hofstede’s cultural dimensions affect AI-generated advertisements, customer engagement and emotions differently. Furthermore, apart from masculinity, femininity and high and low uncertainty, other factors were found to affect both AI-generated advertisements and their cultural traits equally.
To the best of the authors’ knowledge, this is the first study to explore the impact of cultural differences on user engagement and emotional responses to the AI-generated advertisements of global brands using Hofstede’s six cultural dimensions.
