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Keywords: Intercultural service encounters
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Journal Articles
A consumer cultural paradox: exploring the tensions between traditional and international education
Available to Purchase
Journal:
International Marketing Review
International Marketing Review (2022) 39 (4): 811–835.
Published: 25 March 2022
... and evaluate services from different cultures. Consumer cultural paradox International education China Intercultural service encounters Acculturation Multiculturation CCT studies relate consumers’ core identities to their consumption (Arnould and Thompson, 2005). By noting the contextual...
Journal Articles
When does uncertainty avoidance promote customer-to-customer intercultural service encounters?
Available to Purchase
Journal:
International Marketing Review
International Marketing Review (2019) 36 (3): 445–463.
Published: 07 December 2018
... with intercultural service encounters (ICSE) on the other hand. The purpose of this paper is to participate in addressing these contradictions. More specifically, this study examines how UA affects expatriate cosmopolitanism as well as approach of service environments patronized by local customers by introducing two...
