... European countries (i.e. UK, Croatia, Italy, Turkey and Spain) by using survey data from 534 consumers and structural equation models. Findings The findings indicate that perceived risk and lack of service quality exert a significant influence on consumers’ attitudes, with distrust serving...

...Fernando Fastoso; Jeryl Whitelock; Constanza Bianchi; Lynda Andrews Purpose The purpose of this study is to investigate Chilean consumers’ online purchase behaviour with a specific focus on the influence of perceived risk and trust. Studies of this nature have been conducted quite extensively...