Issues

Editorial

So you want to remain anonymous?

David G. Schwartz
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Literati Club

Awards for Excellence

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Disconfirming user expectations of the online service experience: inferred versus direct disconfirmation modeling

Martin O’Neill; Christine Wright; Adrian Palmer
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A model for monitoring public sector Web site strategy

Jae‐Kwan Lee
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Revocable anonymous access to the Internet?

Joris Claessens; Claudia Díaz; Caroline Goemans; Jos Dumortier; Bart Preneel; Joos Vandewalle
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An exploratory study of advancing mobilization in the life insurance industry: the case of Taiwan’s Nan Shan Life Insurance Corporation

Pin Luarn; Tom M.Y. Lin; Peter K.Y. Lo
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A case study of MMO2’s MADIC: a framework for creating mobile Internet systems

Phillip Olla; Nayna Patel; Chris Atkinson
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Information seeking on the Web by women in IT professions

Chun Wei Choo; Christine Marton
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