...Xin-Jean Lim; Jun-Hwa Cheah; Jennifer Yee-Shan Chang; Weng Marc Lim; Alastair M. Morrison; Yogesh K. Dwivedi Purpose This study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical...

... the expectation–confirmation model (ECM) to explain how customers confirm their expectations with regard to two vendor roles (i.e. FCO and RCO), which in turn affects their post-consumption behaviors. Overall, this study contributes to three aspects of the literature. First, through the theoretical lens...

... oppositional loyalty and customer satisfaction in the context of FOC. By applying the expectation–confirmation model (ECM), the purpose of this paper is to investigate the determinants of oppositional loyalty and satisfaction from the perspective of social capital and e-quality. Design/methodology/approach...

... this research model. With respect to the first purpose, expectation-confirmation model (ECM) of information systems (IS) continuance serves as an overarching framework to explain consumers’ satisfaction and their continuance intention. Based on previous studies on online group buying, this study inductively...