...Xin-Jean Lim; Jun-Hwa Cheah; Jennifer Yee-Shan Chang; Weng Marc Lim; Alastair M. Morrison; Yogesh K. Dwivedi Purpose This study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical...

... Social commerce Role theory Customer orientation Functional customer orientation Relational customer orientation Expectation–confirmation model Product type Brand awareness Si Shi is the corresponding author and can be contacted at: shisi@swufe.edu.cn Bhattacherjee (2001) revised...

... oppositional loyalty and customer satisfaction in the context of FOC. By applying the expectation–confirmation model (ECM), the purpose of this paper is to investigate the determinants of oppositional loyalty and satisfaction from the perspective of social capital and e-quality. Design/methodology/approach...

... behavior in the online group-buying context. It has been brought to our attention that the affiliation for Sumeet Gupta is incorrect in “Understanding group-buying websites continuance: an extension of expectation confirmation model”, which was published in Internet Research Vol. 25 No. 5...