...Xin-Jean Lim; Jun-Hwa Cheah; Jennifer Yee-Shan Chang; Weng Marc Lim; Alastair M. Morrison; Yogesh K. Dwivedi Purpose This study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical...

... Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Social commerce Role theory Customer orientation Functional customer orientation Relational customer orientation Expectation–confirmation model Product type Brand awareness With an increase in commercial...

... oppositional loyalty and customer satisfaction in the context of FOC. By applying the expectation–confirmation model (ECM), the purpose of this paper is to investigate the determinants of oppositional loyalty and satisfaction from the perspective of social capital and e-quality. Design/methodology/approach...

... this research model. With respect to the first purpose, expectation-confirmation model (ECM) of information systems (IS) continuance serves as an overarching framework to explain consumers’ satisfaction and their continuance intention. Based on previous studies on online group buying, this study inductively...