... at Link to the terms of the CC BY 4.0 licence . Customer service e-Commerce Human–computer interaction Information technology Shopping User involvement National Science and Technology Council 110-2410-H-025-011-MY2 http://dx.doi.org/10.13039/501100001868 Funding...

...Gonçalo Sá; Carlos Tam; Manuela Aparicio Purpose The purpose of this study is to understand the determinants of e-commerce shoppers’ well-being. Well-being refers to how positively online consumers experience and are affected by their interactions with digital shopping platforms. Studying how...

... Device switching Nudging Conversion rate Construal theory E-commerce Effort-accuracy framework Provincial norm Limited work examines multi-device use in the purchase process. de Haan et al. (2018) explored device switching and found greater conversion rates when a search began...

...Vibhav Singh; Niraj Kumar Vishvakarma; Vinod Kumar Purpose E-commerce companies employ deceptive techniques known as dark patterns (DPs) to manipulate customer decisions on online platforms. DPs are known to annoy and generate negative emotions in the consumers, which might be detrimental...

...Qin Weng; Danping Wang; Stephen De Lurgio II; Sebastian Schuetz Purpose Small-to-medium-sized enterprises (SMEs) in e-commerce often invest in information technology (IT) to stay competitive. However, whether and how IT capability (ITC) translates into financial performance requires further...

...Jaeyoung Park; Woosik Shin; Beomsoo Kim; Miyea Kim Purpose This study aims to explore the spillover effects of data breaches from a consumer perspective in the e-commerce context. Specifically, we investigate how an online retailer’s data breach affects consumers’ privacy risk perceptions...

... Heckman probit structure to jointly estimate the two models using Maximum Likelihood Estimation. Robustness checks confirm the effectiveness of the models. Findings The results suggest that Internet celebrity endorsement plays a significant role in bringing referral traffic to e-commerce sites...

... knowledge of O2O (Estellés-Arolas and González-Ladrón-De-Guevara, 2012). The study helps demonstrate that O2O is not another pre-existing e-commerce model or any other known online marketing initiative. O2O has its distinctive features that are worth future research exploration. Second, from a practical...

...Fan-Chen Tseng; Tzu-Ling Huang; T. C. E. Cheng; Ching-I Teng Purpose The five-factor model (FFM), a popular personality typology that identifies five key personality traits, has been used to predict use intention in various e-commerce applications, but the role of FFM in triggering certain...

... 19 11 2021 04 01 2022 23 02 2022 27 02 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Augmented reality (AR) Shopping Consumer behavior E-commerce Retail 3D product presentation Metaverse However, retailers...

...Zi Hui Yin; Chang Hwan Choi Purpose A wide urban–rural income gap exists in China despite the implementation of pro-rural policies. Additionally, with the proliferation of the internet and information technology, the promotion effect of e-commerce on the economy has become apparent. Accordingly...

... channel Online store sales performance e-commerce Yongli Li is the corresponding author and can be contacted at: liyongli@hit.edu.cn 20 11 2020 14 04 2021 08 08 2021 08 08 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights...

... © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Video game Survey Customer loyalty Relationship E-commerce Online games are popular media for online communication that provide abundant revenues to e-commerce (EC) managers. Online games...

...Carlos Tam; Ana Loureiro; Tiago Oliveira Purpose While most e-commerce studies focus on the understanding of online customer behaviour, mainly adoption and purchase behaviours. The purpose of this paper is to examine the relationship between e-commerce and individual performance. The authors test...

... Venkatesh can be contacted at: vvenkatesh@vvenkatesh.us 01 02 2019 04 06 2019 29 08 2019 30 08 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Developing countries E-commerce Jamaica E-procurement Success Sentiment...

... quality from the theoretical perspective of information load in the online shopping context, which could add new insights to the field of web personalization, especially the impact of web personalization on consumer decision making. Online shopping E-commerce Information load...

... behaviour Ratings Sharing economy E-Commerce Airbnb Uber In May 2017, we conducted a quantitative survey among 393 US-based respondents, distributed via Amazon Mechanical Turk. The survey administration was handled via TurkPrime. The questionnaire predominantly consisted of closed...

... impact customers’ repeated purchase through the building of swift guanxi. In addition to the development of e-commerce, the competition among online retailers is becoming more intense. Enhancing customer repurchase intention is often seen as a vital way to gaining competitive advantage since...

...Fei Liu; Bo Xiao; Eric T.K. Lim; Chee-Wee Tan Purpose The purpose of this paper is to advance product appeal and website appeal as focal psychological mechanisms that can be invoked by business-to-consumer e-commerce sites to mitigate problems of information asymmetry via signaling to bolster...

... E-commerce Survival analysis Online retailing Clickstream analysis Competing risks models Dwell-time analysis A major goal for online retailers is to increase their customer conversion rate, which is the rate at which online visitors become buyers (Perdikaki et al., 2012...