... and interpretive interviews before being tested empirically and analyzed statistically, using questionnaires and biographical data from learners at a university in South Africa. Findings The outcome of this research is a model representing critical success factors. According to the study, the learners' results...

.... Originality/value This paper combines an overview of the critical success factors of developing of technology for educational innovation with different views of these factors, to provide more insight in the process. Innovation Learning methods Critical success factors Interactive Technology and Smart...