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Journal Articles
Interactive Technology and Smart Education (2026) 23 (2): 374–407.
Published: 20 March 2026
...Samar Ibrahim; Ghazala Bilquise; Sa’Ed M. Salhieh Purpose The use of service-oriented artificial intelligence-powered virtual agents (VAs) in higher education is expanding, particularly in academic advising. However, their adoption is hindered by challenges such as a lack of transparency, trust...

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