... articles published between 1996 and 2023 on AI chatbots in the area of business management and decision sciences. This bibliometric analysis used VOS viewer software to analyse the publication and citation structure, co-authorship, collaboration network of institutions and countries, keyword co...

...Kapil Ahuja; Ekta Rani Purpose Environmental, social and governance (ESG) considerations into investment decisions have accelerated significantly in the dynamic world of modern finance. This study aims to explore the dynamic landscape of ESG literature using bibliometric analysis, providing...

... adopts a bibliometric analysis approach using bibliophagy software and thematic analysis to reveal four themes: “forms of customer misbehaviour”; “antecedents of such misbehaviour”; “changes in the personal and work behaviour of employees and management”; and “measures to reduce customer misbehaviour...