...Krishantha Wisenthige; Udeshika Pathirana; Bimsara Perera; Kevin Wijesinghe; Anjana Wijethunga Purpose The study utilized a quantitative approach to investigate student satisfaction, focusing on the lecturers’ knowledge, quality of delivery, student support and evaluation. The population included...

... clues about what factors improve student retention and recruitment. This study aims to determine important factors (IF) for student satisfaction with e-course adoption (e-satisfaction) for student retention and recruitment. Design/methodology/approach Survey data collected from 850 students...

... a significant role in attracting students. But are students happy in the top-ranked institutions? Does a high rank translate into high student satisfaction? This study answers this question taking data from top educational institutions in India. Design/methodology/approach This study examines how the top...

...-overload (TO), to measure the students' performance expectancy via the mediating effects of student satisfaction (SS). Design/methodology/approach A total of 234 survey-based online questionnaires were filled by students from Universiti Teknologi Mara (UiTM). Based on the data, the hypothetical model...

... up opportunities to bring economic, cultural and academic benefits to both the universities themselves and to the countries in which they are located. This study therefore aimed to assess student satisfaction with a Jordanian university using the dimensions of quality contained within the established...

...Peter Sin Howe Tan; Yuen Onn Choong; I-Chi Chen Purpose The aim of this paper is to explore the relationship between perception of service quality, student satisfaction, switching barriers on behavioural intentions among private higher education institutions (HEIs) with self-accreditation status...

...Chonlatis Darawong; Ani Widayati Purpose The purpose of this article is to compare Thai students with Indonesian students in regard to the impact of four service quality dimensions on student satisfaction and the learning outcomes of online courses. Design/methodology/approach Samples were 352...

...Matti Haverila; Kai Christian Haverila Purpose On the basis of the justice, attachment, social support, self-determination theories, this research paper examines the impact of the student–instructor relationship construct on the customer-centric measures of overall student satisfaction...

...Venugopal Prabhakar Gantasala; Swapna Bhargavi Gantasala; Tareq Na'el Al Tawil; Prerana Prasad Purpose The intention for this study was to explore any relationship that might exist between quality of learning experience (QLE), the second construct student satisfaction (SS) and the third construct...

... the undergraduate programme on time include individual characteristics (e.g. gender and age), student background (family income, education), institutional environment (teaching and research quality) and student satisfaction. Finally, some policy implications are discussed. Social implications A direct policy...

...Jess L. Gregory Purpose Austerity approaches in higher education require choosing the highest leverage strategies of increasing student satisfaction. Attending to student perceptions of program/service quality (SERVQUAL) is a means to identify areas that have the greatest return on investment...

...Annamdevula Subrahmanyam; Bellamkonda Raja Shekhar Purpose The purpose of this paper is to ascertain the antecedents of student satisfaction and tests the interrelationships between student satisfaction, motivation and loyalty. Design/methodology/approach The study used survey research design...