Lessons learned from a successful industrial product service system business model: emphasis on financial aspects Available to Purchase

Maicon Gouvêa de Oliveira is a Professor of Technology and Innovation Management at the Institute of Science and Technology, Federal University of Alfenas, Poços de Caldas, MG, Brazil. He has co-authored papers published in management journals, such as R&D Management Journal, Technological Forecasting and Social Change, Industrial Marketing Management, International Journal of Technology Intelligence and Planning, and Product: Management and Development. His research interests include new product and service development, product-service systems, roadmapping, front-end of innovation, decision making and portfolio management.

Glauco Henrique de Sousa Mendes is a Professor of Quality Management, Quality Service and Service Innovation at the Federal University of São Carlos, Department of Production Engineering. He has written books on quality management in Brazil and published several scientific papers in journals such as Journal of Service Management, International Journal of Quality & Reliability Management and Concurrent Engineering Research and Applications. His research interests include new product and service development, product-service systems, servitization, front-end of innovation and quality management.

Andrei Aparecido de Albuquerque is a Professor of Finance at the Department of Industrial Engineering, Federal University of São Carlos (UFSCar), Brazil. He has co-authored papers published in management, business, accounting and finance journals such as Independent Journal of Management & Production, International Business Research and Journal of Cleaner Production. His research interests include financial strategies, financial performance, capital structure, cost of capital and value creation.

Henrique Rozenfeld holds a Master of mechanical engineering from the University of São Paulo (USP), Brazil, and a Doctorate from WZL RWTH Aachen, Germany. Since 1982, he is a Full Professor in manufacturing integration area at School of Engineering of São Carlos (EESC) of USP, Brazil. He was a Visiting Professor of WZL Aachen, Germany, and the University of Missouri, USA, in 1995 and 2003, respectively. His current research interests include product life-cycle management, planning innovation (front-end), management and business process modelling and eco-design design for environment.