An integrated ISM fuzzy MICMAC approach for unfolding the digital servitization implementation

Camila Favoretto is a Researcher in the Production Engineering Department at the Federal University of São Carlos. Her research interests include digitalization, servitization and digital servitization.

Glauco Henrique de Sousa Mendes is an Associate Professor of Service Management in the Production Engineering Department at the Federal University of São Carlos. His research interests include service innovation, servitization and product-service systems.

Renata de Oliveira Mota is a Professor at the Federal University of João Pessoa. She conducts research in the area of operations management, primarily focusing on innovation, start-ups, new product development and production planning and control.

Moacir Godinho Filho is an Associate Professor at the Federal University of São Carlos and EM Normandie Business School. He has experience in production engineering, with a focus on production management, and works on subjects such as production planning and control and manufacturing strategy.

Lauro Osiro is an Associate Professor at the Federal University of Triângulo Mineiro. His research is in the area of operations management, focusing on quality management and supply management, using multicriteria and fuzzy variables techniques.

Gilberto Miller Devós Ganga is an Associate Professor of quantitative methods in the industrial engineering department at the Federal University of São Carlos. His research interests include service quantitative methods, logistics and supply management.