Skip to Main Content
Scott W. Hansen
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Power as a predictor of industrial complaining styles in a buyer/seller relationship: the buyer’s perspective

Available to Purchase
Scott W. Hansen
Journal: Journal of Business & Industrial Marketing
Journal of Business & Industrial Marketing (1997) 12 (2): 134–148.
https://doi.org/10.1108/08858629710172664
Published: 01 April 1997
View article titled, Power as a predictor of industrial complaining styles in a buyer/seller relationship: the buyer’s perspective
Open the PDF for Power as a predictor of industrial complaining styles in a buyer/seller relationship: the buyer’s perspective in another window
Add to Citation Manager for Power as a predictor of industrial complaining styles in a buyer/seller relationship: the buyer’s perspective
Journal Articles

The perceived effectiveness of marketer responses to industrial buyer complaints: suggestions for improved vendor performance and customer loyalty

Available to Purchase
Scott W. Hansen, John E. Swan, Thomas L. Powers
Journal: Journal of Business & Industrial Marketing
Journal of Business & Industrial Marketing (1996) 11 (1): 77–89.
https://doi.org/10.1108/08858629610112319
Published: 01 February 1996
View article titled, The perceived effectiveness of marketer responses to industrial buyer complaints: suggestions for improved vendor performance and customer loyalty
Open the PDF for The perceived effectiveness of marketer responses to industrial buyer complaints: suggestions for improved vendor performance and customer loyalty in another window
Add to Citation Manager for The perceived effectiveness of marketer responses to industrial buyer complaints: suggestions for improved vendor performance and customer loyalty
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal