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Journal Articles

Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services

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Ashwin J. Baliga, Vaibhav Chawla, Vijaya Sunder M., Rajesh Kumar
Journal: Journal of Business & Industrial Marketing
Journal of Business & Industrial Marketing (2021) 36 (8): 1452–1473.
https://doi.org/10.1108/JBIM-02-2020-0112
Published: 11 January 2021
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Journal Articles

Systematic review of determinants of sales performance: Verbeke et al.’s (2011) classification extended

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Vaibhav Chawla, Teidorlang Lyngdoh, Sridhar Guda, Keyoor Purani
Journal: Journal of Business & Industrial Marketing
Journal of Business & Industrial Marketing (2020) 35 (8): 1359–1383.
https://doi.org/10.1108/JBIM-07-2019-0322
Published: 30 September 2020
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Journal Articles

Workplace spirituality governance: impact on customer orientation and salesperson performance

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Vaibhav Chawla
Journal: Journal of Business & Industrial Marketing
Journal of Business & Industrial Marketing (2016) 31 (4): 498–506.
https://doi.org/10.1108/JBIM-08-2014-0153
Published: 03 May 2016
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Journal Articles

The effect of workplace spirituality on salespeople's organisational deviant behaviours: research propositions and practical implications

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Vaibhav Chawla
Journal: Journal of Business & Industrial Marketing
Journal of Business & Industrial Marketing (2014) 29 (3): 199–208.
https://doi.org/10.1108/JBIM-08-2012-0134
Published: 04 March 2014
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