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Journal Articles

Hospital service quality and patient loyalty: the mediation effect of empathy

Yucheng Zhang, Long Zhang, Xin Zhang, Miles M. Yang, Shanshan Zhang, Shyh-Jane Li, Yu-Ying Huang

Journal of Business & Industrial Marketing (2018) 33 (8): 1176–1186.

https://doi.org/10.1108/JBIM-02-2018-0072

Published: 17 October 2018

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Journal Articles

The effects of the salesperson’s characteristics on buyer-seller relationships

Yonghoon Choi, Ying Huang, Brenda Sternquist

Journal of Business & Industrial Marketing (2015) 30 (5): 616–625.

https://doi.org/10.1108/JBIM-03-2012-0037

Published: 01 June 2015

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Journal Articles

The impact of market orientation on Chinese retailers' channel relationships

Jae‐Eun Chung, Ying Huang, Byoungho Jin, Brenda Sternquist

Journal of Business & Industrial Marketing (2011) 26 (1): 14–25.

https://doi.org/10.1108/08858621111097175

Published: 31 January 2011

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