... framework was developed and tested, encompassing functional, social and emotional relationship value; customer satisfaction; and the moderator variable of relationship duration, found to influence the level of customer loyalty in the manufacturing industry. Partial least squares structural equation...

...Nektarios Tzempelikos Purpose Ulaga and Eggert (2006a) examined a framework of relationship value in business markets. This study aims to replicate their study to show that relationship benefits are more important than relationship costs when it comes to choosing a main supplier. This research...

... is still inconclusive on whether E-I partners should accentuate relational drivers to the fullest in order to increase relationship value. By drawing on relational view of competitive advantage and literature that explored the dark side of business relationships, the author builds a conceptual model...

...Alfonso Ruiz-Martínez; Marta Frasquet; Irene Gil-Saura Purpose The purpose of this paper is to analyse the dimensional structure of relationship value by comparing the results of one-dimensional versus multidimensional conceptualisation in the prediction of satisfaction and loyalty in a B2B...

...Nektarios Tzempelikos; Kaouther Kooli Purpose This paper aims to examine the moderating effect of environmental uncertainty on the impact of the focal constructs of relationship quality and relationship value on behavioural intentions across the theoretical perspectives of commitment-trust...

... curvilinear effects on total relationship value. Governance mechanisms have distinct interactions with supplier’s information sharing and information sharing asymmetry to influence total relationship value. Research limitations/implications Future study could expand the sample to various countries...

... that explained the effects of trust and commitment on the relationship value of an asymmetric cooperative relationship. Past studies have claimed that power asymmetry results in an unequal distribution of benefits. Nevertheless, regarding the relationship between CMs and OEMs, the study revealed...

...Hua Song; Kangkang Yu; Samir Ranjan Chatterjee; Jingzi Jia Purpose The purpose of this paper is to empirically investigate the linkages between strategic interaction and relationship value, with a variety of co-creating value strategies as conceptual mediators. Design/methodology/approach...

... on the components of commitment in ways that previous work has not. The centrality of commitment in relationship value creation – beyond increased sales and revenue and predictability – is highlighted, and there is considerable extension to the understanding of the nature of this process. Louise C. Young can...

... on business-to-end consumer relationships and there are few contributions in the business-to-business context, especially in the tourism industry. The aim of this study is to analyze the process of relationship value creation between tourism companies from the more relevant antecedents proposed...

... relationship value mediated by satisfaction, value added services, loyalty, commitment, trust and relationship quality. Research limitations/implications The model describes changing customer expectations and how sellers can create value as exchanges mature into relations, but it does not include empirical...

...Yongtao Song; Qin Su; Qiang Liu; Tieshan Wang Purpose The paper aims to present how relationship value is created and how it influences the existing buyer‐supplier relationship and the buyer's performance. It seeks to introduce the construct of business relationship function to analyze why...