...Martin O'Neill The paper argues that existing measures of service quality within the higher education sector are fundamentally flawed due to the ignorance of the effects of time on student perceptions. The paper takes the view that it is the perception of service quality over time that may better...

... chosen and used. The reliability coefficient (α Cronbach) measured for these items is α = 0.87. This construct is operational using the conflict perception scale developed by Rizzo et al. (1970). Role conflict is defined by Rizzo et al. as the degree to which expectations...

... begun to focus on how school leaders relate to restructuring. In this respect, one interesting approach looks at principals’ own cognition, their perceptions of the social and political context which frames their work, the problems within this work context and their problem‐solving strategies in order...

... these positions and thus help mobilize consent (p. 59). © MCB UP Limited 1999 Administrators Gender Leadership Mass media Perceptions Popular culture School films Schools Several years ago the film Sex, Lies, and Videotape, a sophisticated commentary on how we construct...

...Mary M. Harris; Donald J. Willower Hypotheses on principals’ optimism, teacher perceptions of that optimism, and of school effectiveness were tested. The school was the unit of analysis. Teachers and principals in 50 secondary schools responded to two standard measures. To avoid same respondent...

... of Israeli schools view current and preferred control over school curricula in the wake of a decade and a half of decentralization reforms. Our findings show institutional variation in the degree of conflict between the perceptions and preferences of teachers and principals in secondary and elementary...

...Connie S. Logan; Chad D. Ellett; Joseph W. Licata Explores the relationships between teacher perceptions of the structural coupling in their schools and their perceptions of school robustness and effectiveness in a research study of 73 participating schools. Pearson product‐moment correlations...

...Helen Wildy; Clive Dimmock There is increasing support for the importance of the principal′s instructional leadership in school effectiveness. However, there is uncertainty over the extent to which principals actually engage in instructional leadership tasks. Investigates the perceptions held...

... with the effectiveness of schools and principals, but the two effectiveness variables were significantly related. Teachers and area superintendents tended to rate the effectiveness of schools less positively than did principals. © MCB UP Limited 1991 Effectiveness Job satisfaction Perceptions Schools...

... Perceptions Policy Journal of Educational Administration 28,2 24 The Wording of Policy: Does it Make any Difference in Implementation? A.P. Johnston and Joseph B. Moore University of Vermont and Trinity College, Burlington, Vermont, USA The study of education policy has received enormous attention...