...). Teachers Job satisfaction Employee behaviour Universities Spain The literature distinguishes two components of overall performance in the job: that related to formal tasks – task behaviors – and that defined outside the job analysis – non‐task behaviors. The correlated but separate (Kelloway...

...Juan José Tarí Purpose The purpose of this paper is to study the EFQM model self‐assessment in a Spanish university. Design/methodology/approach A case study methodology is used based on five services provided by a public university in Spain. Findings The findings show the steps that one...

... of an in‐service training programme for school directors in Spain. Describes the implementations of the programme with international and inter‐cultural co‐operation. Discusses the lessons learned. The goal established for the work on and development of the new training programme was simple and direct...