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Volume 8, Issue 1
1 February 1995
This article was originally published in
Logistics Information Management
Logistics Information Management Cover Image for Volume 8, Issue 1
Case Report| February 01 1995

Customer care and logistics at Pitney Bowes: a personal view Available to Purchase

Len Fletcher
Len Fletcher
Joined Pitney Bowes in 1989 as Marketing Director. In January 1993 he was appointed Managing Director.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7948
Print ISSN: 0957-6053
© Company
1995
Logistics Information Management (1995) 8 (1): 38–39.
https://doi.org/10.1108/09576059510078747

Discusses customer care as a vital ingredient of Pitney Bowes′success – keeping the customer totally satisfied and the importance of staff training, especially for pre‐empting potential problems and handling the computer system. Sees the supply chain as a fundamental element of the customer satisfaction programme.

Keywords:
Computer systems, Customer care, Customer satisfaction, Logistics, Manufacturing industry, Office equipment manufacturers, Pitney Bowes, Supply‐chain management, United Kingdom
© Company
1995
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