...Gwo Yang Tsai Purpose This study examines how outpatient service quality affects patient satisfaction through patient trust and whether perceived waiting pressure acts as a boundary condition shaping this relationship, from an organizational service delivery perspective. Design/methodology...

... to conclude that the application of the Sensory Marketing model creates a great sensory experience, and minimises negative psychological feelings in the medical, especially in a prioritised personalisation society. Practical implications The authors open up a new health service quality and satisfaction...

...), service quality, corporate reputation, and brand preference by drawing on the stakeholder theory in healthcare industry and developing countries remains a substantial research gap. Design/methodology/approach Based on quantitative research and convenience sampling, data for the study were collected...

...Jorge Iván Pérez Rave; Génesis Angélica Sánchez Figueroa; Favián González Echavarría Purpose Recent developments in healthcare contexts increasingly emphasize patient-centred approaches to service quality measures; however, few studies consider this dimension explicitly. The present study develops...

... on the delivered service quality. Some of these enablers are doctors, nursing staff and support staff. Furthermore, the nonpeople quality enablers such as diagnostic services, facilities, hygiene levels and so on are also likely to impact the delivered service quality. It was also felt that the degree of impact...

... of the intricate interplay between supportive leadership practices, organizational climate, job satisfaction and service quality in predicting satisfaction with care. Design/methodology/approach A Swedish sample of frontline elderly care staff (n = 1,342) participated in a cross-sectional...

...’ perceived service quality (SQ), overall satisfaction and emotional well-being. Data were collected from 258 matched pairs of medical staff members and their patients at six public hospitals. Medical staff-perceived crowding negatively influences patients’ perceived SQ. The perceived SQ...

... 2018 06 10 2018 08 10 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Mental health Leadership Governance Service quality Change management Health services Table II Inclusion and exclusion criteria for eligibility...

... Mississippi River pilot: Davina Allen can be contacted at: allenda@cf.ac.uk 26 05 2017 15 01 2018 16 01 2018 Service quality Implementation Improvement Coordination Organization-of-care Translational mobilization theory Poor coordination and collaboration are well...

.... How does using films of national rather than local narratives affect the level and quality of engagement with service improvement by local NHS staff? Does this have implications for the overall impact of the approach? © Emerald Group Publishing Limited 2016 Quality improvement Service...

.... The direct effect of the process and interaction quality on behavioral intentions was insignificant. Perceived value and patient overall satisfaction were the direct antecedents of patient behavioral intentions and the mediators between service quality and behavioral intentions. Environment quality...

... to opt‐out of the contractual obligation on practice principals to ensure, by means of their choice, that adequate out of hours service is permanently available (Electoral Reform Ballot Services, 1992, p. 37). © MCB UP Limited 1998 Health care Service quality United Kingdom User studies...

...Daniel Butler; Sharon L. Oswald; Douglas E. Turner Notes that previous research suggests the components of perceived service quality are industry specific, and that calls have been made for academics to integrate their theory into practice. Investigates the effects of demographic factors on users...

...Fayek Youssef; Deon Nel; Tony Bovaird Discusses the utilization of an instrument – SERVQUAL –as a means of assessing patient satisfaction with service quality. Patients treated (174) for a variety of health problems in a number of departments completed the SERVQUAL questionnaire. There is a dearth...

... the feasibility of the survey as a method of gathering general practitioners' views on service quality; (2) obtain, in a systematic way, the views of general practitioners about the quality of the range of health care services available to their patients; (3) obtain general practitioners' views of the services...

... local prevalence and evaluation of service initiatives. © MCB UP Limited 1992 AIDS Decision making Health authorities Health care Information Service levels Service quality Strategic planning Journal of Management in Medicine 6,4 36 HIV/AIDS: Some Organizational and Managerial...

... to ask oneself before conducting a customer or patient satisfaction survey for a health service. © MCB UP Limited 1992 Consumerism Consumer attitudes Research Operations management Service quality Journal of Management in Medicine 6,3 52 Overcoming Clinicians' Resistance to Consumer...

... and efficiency of outcome. Emphasizes the need for doctors to intervene in terms of setting medical priorities for the health authority and to contribute fully to this process. © MCB UP Limited 1992 Doctors Health authorities Management techniques National Health Service Service quality...