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Esther Theresa Appaw-Agbola
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Journal Articles
Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry
Available to PurchaseGeorge Oppong Appiagyei Ampong, Aidatu Abubakari, Majeed Mohammed, Esther Theresa Appaw-Agbola, John Agyekum Addae, Kwame Simpe Ofori
Journal of Hospitality and Tourism Insights (2021) 4 (5): 639–657.
Published: 19 October 2020
