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Journal Articles

Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry

George Oppong Appiagyei Ampong, Aidatu Abubakari, Majeed Mohammed, Esther Theresa Appaw-Agbola, John Agyekum Addae, Kwame Simpe Ofori

Journal of Hospitality and Tourism Insights (2021) 4 (5): 639–657.

https://doi.org/10.1108/JHTI-03-2020-0034

Published: 19 October 2020

View article titled, Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry

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Journal Articles

Relationship marketing and customer satisfaction in the Ghanaian hospitality industry: An empirical examination of trust and commitment

George Kofi Amoako, Emmanuel Kotey Neequaye, Solomon G. Kutu-Adu, Livingstone Divine Caesar, Kwame Simpe Ofori

Journal of Hospitality and Tourism Insights (2019) 2 (4): 326–340.

https://doi.org/10.1108/JHTI-07-2018-0039

Published: 17 October 2019

View article titled, Relationship marketing and customer satisfaction in the Ghanaian hospitality industry: An empirical examination of trust and commitment

Add to Citation Manager for Relationship marketing and customer satisfaction in the Ghanaian hospitality industry: An empirical examination of trust and commitment