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Journal Articles

Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC

George Kofi Amoako, Livingstone Divine Caesar, Robert Kwame Dzogbenuku, Gifty Agyeiwah Bonsu

Journal of Hospitality and Tourism Insights (2023) 6 (1): 110–130.

https://doi.org/10.1108/JHTI-06-2021-0141

Published: 10 November 2021

View article titled, Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC

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Journal Articles

Relationship marketing and customer satisfaction in the Ghanaian hospitality industry: An empirical examination of trust and commitment

George Kofi Amoako, Emmanuel Kotey Neequaye, Solomon G. Kutu-Adu, Livingstone Divine Caesar, Kwame Simpe Ofori

Journal of Hospitality and Tourism Insights (2019) 2 (4): 326–340.

https://doi.org/10.1108/JHTI-07-2018-0039

Published: 17 October 2019

View article titled, Relationship marketing and customer satisfaction in the Ghanaian hospitality industry: An empirical examination of trust and commitment

Add to Citation Manager for Relationship marketing and customer satisfaction in the Ghanaian hospitality industry: An empirical examination of trust and commitment