.... The research examines (1) the role of sports fans' engagement in determining perceptions of sports clubs and sports celebrities, (2) the subsequent influence of these perceptions on the overall image of Spain as a tourism destination, (3) the effect of destination image on trust and loyalty toward the country...

... and behavioural outcomes, including loyalty and pro-environmental behaviour. Design/methodology/approach Data were collected from 460 local residents visiting urban parks in Indonesia through on-site surveys. Using exploratory factor analysis and partial least squares structural equation modelling ( PLS-SEM...

...-being, experiential value, and loyalty to smart hotels across Southeast Asia. It also explores the moderating role of digital literacy in shaping these relationships. Design/methodology/approach Data were collected from 552 guests who stayed in smart hotels in Bali (Indonesia), Kuala Lumpur...

...-use rights only Luxury Consumption value Quality Satisfaction Loyalty Intention Previous studies on luxury products or services have focused on three streams highlighting customers' perspectives. First, existing studies have highlighted customers' assessments of their experience...

... on loyalty. Design/methodology/approach A survey was conducted with 377 consumers, and the data were analyzed using the R program to test the hypothetical model using partial least squares structural equation modeling. Findings The results reveal that customer centricity has a significant impact...

... model with the six most-widely used components, namely brand familiarity, brand image, perceived quality, consumer value, brand value and brand loyalty. The model was first tested for five domestic wine tourism destinations in the United States (n = 247) and retested for five global wine...

...Maraj Rahman Sofi; Irfan Bashir; Ahmed Alshiha; Emad Alnasser; Sultan Alkhozaim Purpose The study seeks to explore the intricate dynamics among customer relationship management (CRM) practices, guest satisfaction and loyalty in the hospitality context. Additionally, it aims to examine...

...María Eugenia Rodríguez-López; Juan Miguel Alcántara-Pilar; Salvador Del Barrio-García Purpose The aim of this study is to analyse the moderating roles of restaurant type and client long-term orientation (LTO) on the loyalty building process. In addition, this analysis delves into the role...

...Promise Omo-Obas; Thomas Anning-Dorson Purpose This paper seeks to understand the interrelationships between destination attractiveness, satisfaction, attachment and visitors' loyalty and to determine the potential moderating effect of generational cohorts. Using expectancy disconfirmation...

...George Oppong Appiagyei Ampong; Aidatu Abubakari; Majeed Mohammed; Esther Theresa Appaw-Agbola; John Agyekum Addae; Kwame Simpe Ofori Purpose The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery. Design...

... culture in creating unique, ME. These key drivers can be used to increase guest satisfaction, loyalty and repeat visitation. Barry O’Mahony can be contacted at: Barry.omahony@ehl.ch 09 11 2018 05 03 2019 08 04 2019 08 04 2019 © Emerald Publishing Limited 2019 Emerald...