...Yung-Chuan Huang; Chih-Hsing Liu; Jeou-Shyan Horng; Sheng-Fang Chou; Tai-Yi Yu; Maria Carmen B. Lapuz; Yen-Ling Ng Purpose The aims of this study were to examine the relationships among service quality, absorptive capacity, and business strategies in value co-creation and to investigate how human...

...Muhammad Imran; Aminullah Abdulrasheed Abdullah; Shafique Ur Rehman Purpose In the Malaysian hospitality sector, this study assesses the tripartite mediating role of service innovation, service quality and customer orientation between big data analytics and hotel performance. The goal...

...Sheng-Fang Chou; Jeou-Shyan Horng; Chih-Hsing Liu; Tai-Yi Yu; Yung-Chuan Huang; Quoc Phong La; Yen-Ling Ng Purpose Since the COVID-19 epidemic, the number of restaurant service quality studies has continued to increase. However, until now, there has not been an overall perspective or accurate...

...Kanapot Kalnaovakul; Kandappan Balasubramanian; Stephanie Hui-Wen Chuah Purpose This study investigates the service quality dimensions of hotel resorts in renowned beach destinations of Thailand. It also explores the relationship between review text sentiment expressed in online platforms...

...George Kofi Amoako; Livingstone Divine Caesar; Robert Kwame Dzogbenuku; Gifty Agyeiwah Bonsu Purpose This paper investigates the effects of service quality on customer satisfaction and repurchase intentions among customers of the KFC Fast Food Restaurant Chains. Design/methodology/approach...

...Bernhard Fabian Bichler; Birgit Pikkemaat; Mike Peters Purpose Quality in foodservices has become essential, and new methodological ways of determining service quality enable a better representation of service processes and help to increase revisits. This paper focuses on the foodservice context...