.... Therefore, this study examines how AI appraisals and AI literacy influence job crafting and, ultimately, work engagement among hotel sales and marketing (S&M) staff within the Job Demands-Resources (JD-R) framework. Design/methodology/approach We examined cross-sectional survey data from hotel S...

...Jinok Susanna Kim; Beng Kok Goh Purpose This study seeks to investigate the influence of personality traits of casino dealers on work engagement (WE), organizational commitment (OC) and customer orientation (CO) within the hospitality sector. To this end, this study investigates the relationship...

...Bui Nhat Vuong Purpose This study aims to examine the contribution of positive psychological capital (PsyCap) to service recovery performance (SRP) through the mediating roles of mental health (MH) and work engagement (WE). Additionally, it considers the moderating role of service climate (SC...

...Bassam Samir Al-Romeedy; Ozlem Tekin Ozbek; Abdullah Tarinc; Ramazan Eren; Ahmed Abdulaziz Alshiha Purpose This study seeks to explore the impact of talent management on work engagement and organizational performance, with a particular focus on the mediating role of emotional intelligence. It aims...

... demands-resources (JD-R) Work engagement Job performance As technology continues to advance at an unprecedented pace (Kurzweil, 2005), artificial intelligence (AI) has become a ubiquitous presence in the tourism and hospitality industry (Huang et al., 2022a , b). From smart booking...

...YunYing (Susan) Zhong Purpose This study aims to investigate the work experience of women in hospitality with the job demands-resources (JD-R) theory. By focusing on job resources, job demands (emotional and physical), work engagement, emotional exhaustion and turnover intention, this study...

...Bassam Samir Al-Romeedy; Mohamed Fawzy El-bardan; Hanan Eid Badwy Purpose The study’s objective is to assess the impact of employer branding (EB) on person–job fit (PJF), work engagement (WE), internal communication (IC) and employee performance (EP) in tourism businesses. In addition, the study...

... perceived as a companion that could support employees' career development, STARA technologies increased employees’ work engagement. Practical implications Organisational support plays a critical role in decreasing employees’ fear of technological unemployment. Hotel managers can increase employees...

...Mehri Yasami; Kullada Phetvaroon; Mayukh Dewan; Kristina Stosic Purpose The onset of a health crisis has substantially crippled the hotel industry, causing employees' fears of an imminent job loss. This study investigates how hotel employees' perceived job insecurity affects work engagement...

...Wisanupong Potipiroon; Hataikwan Junthong Purpose Drawing upon conservation of resources (COR) theory, this study aims to examine whether benevolent leadership from top hotel leaders can foster employees' work engagement during COVID-19 via two valued career-related resources, namely...

...Shashan Bao; Phillip M. Jolly Purpose This study investigates the role of emotional energy as a mediator of the relationship between transformational leadership (TFL) and work engagement. Design/methodology/approach A two-wave survey was conducted through Prolific and 392 valid responses were...

...Erhan Boğan; Caner Çalışkan; Osman M. Karatepe; Hamed Rezapouraghdam Purpose The purpose of this paper is to explore the selected antecedents (i.e. supervisor support and organizational justice) and outcomes (i.e. voice behavior and career satisfaction) of work engagement (WENG). Design...

...Yao Han; Ying Yang; Rosmah Mohamed Purpose For the past two decades, researchers have been exploring knowledge of work engagement in the hospitality and tourism industry (HTI). This study aims to provide a comprehensive analysis of global research trends in the field through a bibliometric...

...Junaid Aftab; Huma Sarwar; Alina Kiran; Nabila Abid; Suraya Binti Ahmad Purpose The paper aimed to explore the underlying work engagement role in transformational leadership and employees' job performance relationships. Moreover, this study also looked at the moderation of leaders' managerial...

...Md Karim Rabiul; Faridahwati Mohd Shamsudin; Tan Fee Yean; Ataul Karim Patwary Purpose This study examines the mediation effects of leaders' communication competency in the link between leadership styles (i.e. servant and transactional leadership) and employees' work engagement. Design...

...Chih-Hung Wang; Hsi-Tien Chen Purpose This empirical study explored how coworker incivility and customer incivility affect the work engagement and job performance of frontline employees. Design/methodology/approach To investigate the incivility and characteristics of hospitality industry...