Issues

Special Issue: Innovation in hospitality and tourism industries. Guest Editors: Anil Bilgihan, Mohammad G. Nejad

Innovation in hospitality and tourism industries

Anil Bilgihan; Mohammad Nejad
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Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework

Tingting (Christina) Zhang; Jay Kandampully; Anil Bilgihan
View articletitled, Motivations for customer engagement in online co-innovation communities (OCCs)<span class="subtitle-colon">: </span><span class="subtitle">A conceptual framework</span>
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Crowdsourcing innovative service ideas: The effect of negative interactions on ideation forums’ effectiveness

Philippe Duverger
View articletitled, Crowdsourcing innovative service ideas<span class="subtitle-colon">: </span><span class="subtitle">The effect of negative interactions on ideation forums’ effectiveness</span>
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The impact of positive and negative e-comments on business travelers’ intention to purchase a hotel room

Faranak Memarzadeh; Shane C. Blum; Charlie Adams
View articletitled, The impact of positive and negative e-comments on business travelers’ intention to purchase a hotel room
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The impact of customer’s perceived service innovativeness on image congruence, satisfaction and behavioral outcomes

Sreejesh S; Amarnath Mitra; Debjani Sahoo
View articletitled, The impact of customer’s perceived service innovativeness on image congruence, satisfaction and behavioral outcomes
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Mobile application for the timeshare industry: The influence of technology experience, usefulness, and attitude on behavioral intentions

Manuel Rivera; Amy Gregory; Liza Cobos
View articletitled, Mobile application for the timeshare industry<span class="subtitle-colon">: </span><span class="subtitle">The influence of technology experience, usefulness, and attitude on behavioral intentions</span>
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The impact of relational bonding on intention and loyalty: The mediating role of the commitment foci in service relationships

Joe Choon Yean Chai; Naresh K Malhotra; Satyabhusan Dash
View articletitled, The impact of relational bonding on intention and loyalty<span class="subtitle-colon">: </span><span class="subtitle">The mediating role of the commitment foci in service relationships</span>
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Key factors for a successful implementation of a customer relationship management technology in the Tunisian hotel sector

Nedra Bahri-Ammari; Khaldoon Nusair
View articletitled, Key factors for a successful implementation of a customer relationship management technology in the Tunisian hotel sector
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