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Journal Articles
Investigating customer service and engagement levels in the lodging industry: high-touch to high-tech conversational AI
Available to Purchase
Journal of Hospitality and Tourism Technology 1–21.
Published: 04 February 2026
Journal Articles
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security
Available to Purchase
Journal of Hospitality and Tourism Technology (2025) 16 (3): 429–449.
Published: 29 October 2024
