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Keywords: 客户服务
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Journal Articles
Journal of Hospitality and Tourism Technology 1–21.
Published: 04 February 2026
... AI Customer service Customer engagement Emotional authenticity Guest satisfaction 人工智能 (AI) 对话式人工智能 客户服务 客户参与 情感真实性 宾客满意度 The lodging industry stands at a critical crossroads, balancing traditional high-touch, human-centric service with the rapid rise of high-tech solutions...
Journal Articles
Journal of Hospitality and Tourism Technology (2025) 16 (5): 986–1003.
Published: 13 March 2025
... in a customer service scenario. Specifically, Study 2 tests whether process-focused or outcome-focused traits indicate a stronger preference for either human or chatbot agents. 目标导向 聊天机器人 客服代表 客户服务 动机行动理论 While recent public health emergencies are responsible for accelerating the application...
