...Wahyu Rafdinal; Tomy Andrianto; Gundur Leo; Mohammad Rizal Gaffar; Fajar Kusnadi Kusumah Putra Purpose This study aims to discover the competitive advantage of tourist destinations that adopted artificial intelligence ( AI ) by integrating the human–organisation–technology–environment ( HOTE...

... levels from a managerial perspective. Both academia and practitioners attempt to understand the driving factors of IT-induced competitive advantage. While some firms enjoy competitive advantage through IT, others struggle to gain such competitive advantage. Design/methodology/approach – AHLA E...

... be seen as one of the key assets for hospitality organizations. Therefore, KM can help hospitality organizations create and sustain a competitive advantage. Use of IT applications can assist in creating, storing, transferring and using tacit and explicit knowledge. Hospitality organizations can use...

...Anil Bilgihan; Fevzi Okumus; Khaldoon “Khal” Nusair; David Joon‐Wuk Kwun Purpose This paper aims to propose a conceptual framework that illustrates how information technology (IT) applications may lead to competitive advantage in hotel companies. Design/methodology/approach The paper...