... development of the internet technologies, and second, increasing popularity of online social networking. Consumer behaviour Intention Theory of reasoned action Business travelers E-comments Hotel room Travel online comments are used by hoteliers and travelers to measure the level of customer...

... demonstrates how individuals integrate opinions from several reviews, especially in the online context. Hotels Consumer behaviour Information processing Electronic word of mouth (eWOM) Information sequence Online hotel reviews Prior to making consumption decisions, consumers frequently go...

... of intergroup contact that could be compared more soundly to the effect of pseudo-agents such as internet. © Emerald Group Publishing Limited 2013 Social distance Internet Information source Tourist-host contact Turkey Tourism Europeans Consumer behaviour Information searches...

... guest experience. © Emerald Group Publishing Limited 2013 Mobile technology Hospitality Tourism Consumer behaviour Customization Mobile platforms Paradigm shift Consider a business traveler: John has just received a text message saying he must be in New York City by 8:00 p.m...

... of these obstacles there is a need to explore hospitality firms' social networking presence and their performance with these platforms. © Emerald Group Publishing Limited 2013 United States of America Hotels Social networking sites Consumer behaviour Facebook Consumer perceptions E-Marketing...

... and increase their likelihood to survive by: Heru Susanto can be contacted at: susanto.net@gmail.com © Emerald Group Publishing Limited 2013 Travel Tourism Consumer behaviour Internet Brunei Darussalam Reservation consumer systems Internet based reservation system iReservation system...

... TSA security checks. Cristian Morosan can be contacted at: cmorosan@uh.edu © Emerald Group Publishing Limited 2013 Biometrics Security Air travel Service attributes Discriminant analysis Air transport Travel Consumer behaviour Today's air traveling public includes...

... influencing consumers to download mobile applications from the hospitality companies applying the technology acceptance model (TAM). © Emerald Group Publishing Limited 2013 Mobile applications Hospitality industry TAM Hospitality services Consumer behaviour Mobile technology A total...

...‐service technology (SST) Kiosk Customer readiness Previous experience Technology acceptance Quick service restaurant (QSR) Consumer behaviour Fast foods As the importance of customer satisfaction in the hospitality industry increases, restaurant operators have initiated the use of self...

... (Ekiz and Arasli, 2007). Results of a large‐scale consumer behavior research indicate that 85 percent of all participants took no action even though they were dissatisfied with the service they received (TARP, 1999). Similarly, Plymire (1991) claimed that businesses never hear from 96 percent...

... science. © Emerald Group Publishing Limited 2012 Tourist behaviour E‐word‐of‐mouth communication Social networks Technology Acceptance Model (TAM) Consumer behaviour The increasing changes in tourism sector prompted by both current advances in technologies and tourist' changeable...

... and Wang (2008) called for attention to different online environment cues on consumer behavior. In addition, Davis et al. (2007) advocated the importance of e‐servicescape in different cultural settings. Specifically, their study suggested that a further study is in need of investigating how...

... Entertainment technologies in hotels Accepted pricing points Guest rooms Hotels Consumer behaviour Travel United States of America References AH&LA (2008), 2008 Lodging Survey , AH&LA , Washington DC . Amdekar , J. (2006), The Connected Hospitality Enterprise , Infosys...

... learning, increased perceived behavior control, increased exploratory and participatory behavior, and positive subjective experience. An ensuing study by Novak et al. (2000) , which examined the effect of flow variables on consumer behavior in online environments, indicated that flow experience...

... Australia Tourism Internet Information searches Consumer behaviour Databases Long tail Distribution The impact of the internet on travel distribution is significant and while researchers have addressed the topic, there is still much to be examined. Travel is one of the top travel categories...

... on attitudes and intentions to use RFIDs. The results of this study fill the gaps in understanding consumer behavior to use RFIDs in the hotel industry. In addition, exploring consumer attitudes and intentions to use RFIDs could facilitate hotel organizations to make right investment decisions on RFIDs...

... behaviour Interactive devices Marketing intelligence Interactive trip planner Digital maps Destination perception Heritage tourism Network analysis The internet has become one of the most important information channels for destination management organizations (DMOs) (Gretzel and Fesenmaier...

... technology Consumer behaviour Communication technologies TripAdvisor Wi‐Fi WLAN Business centers Room service Pets Hotel managers frequently ask themselves how much they should invest in information and communication technologies (ICT) for their guests and whether these ICT services should...

... Communication technologies Tourism Consumer behaviour Italy The increasing competition among territories forces tourism industry to define new strategies in order to improve the position of each area, thus attracting more tourism flows (Dwyer et al., 2009 ; Yeoman et al., 2009...

... Publishing Limited 2010 Electronic commerce Information retrieval Internet User studies Consumer behaviour United States of America There is a growing trend among communication scholars interested in communication technologies to synthesize and apply existing theories of communication...